Refund policy

How To Initiate A Return Or Exchange

To initiate a return or exchange you may do so at our Zaggi jeans Returns Center, Click Here.

Return & Exchange Policy

All returns, exchanges and refunds must be processed through our Returns Center Listed above.

100% Satisfaction Guaranteed Policy (U.S. Only)

The 100% Satisfaction Guaranteed Policy ensures that you are completely satisfied with our products purchased through zaggijeans.com. If for any reason, you are not satisfied with our products, you can easily exchange or return the item(s) within 30 Days of purchase.

Each product must be returned unworn and in perfect conditions with all tags attached and in original packaging.

For hygiene purposes, we do not accept returns or exchanges of panties, and body shapers that include thongs (IF the product has already been tried on) except when there is a manufacturing defect. These garments include, but not limited to References: 8041, NS012, 8052, NS018, 6056, & 6005. Additionally, we only accept exchanges/returns for items that are:

Unworn

Unstained

In mint condition

Free of odor (cigarette, detergent, pet, etc.)

Tags attached

Free of hair (animal, people)

Free of powders

Not machine washed

Little to no wear

In the event that your garment is not accepted for a Return/Exchange your garment will be shipped back to your address.

Free Returns Policy

In an effort to provide our customers the best experience possible, we offer free returns through our "Return Bars" network. You must first initiate your return process through our portal in order to obtain a QR code which will enable you to bring the product(s) to these locations and have sent back to us for free. If you do not wish to follow this process, you must send the product(s) to our headquarters located at 6712 Palisade Ave. Guttenberg, NJ, 07093 at your own expense. We recommend you contact us first so we may help you in any way we can to make this process smoother.

Please follow our guidelines mentioned above when returning products. If we receive product(s) that do not fall within these guidelines, you may lose the advantage of using our free returns service through our "Return Bars" network in the future and will have to ship back returns at your own expense.

All products on SALE are "Final Sale" and cannot be exchanged or returned.

Return Policy

Upon receipt and inspection of your returned item we will refund your balance to the original form of payment.

All "Final Sale" items cannot be exchanged or returned.

If your order has been shipped, shipping charges are, unfortunately, non-refundable.

Click here to initiate your Return/Exchange/Refund.

The FREE SHIPPING offer is applicable to U.S. customers only.

When Can I Expect to See My Refund?

If you use our "Return Bars" network, you will receive an email with the confirmation of your refund. If you have it shipped with a shipping carrier, we must receive and inspect the item(s) before approving your refund. This process could take 3-5 business days. In addition, please allow your bank another 3-7 business days to see your money back in your bank account.

When Will I Receive My New Item?

We make every effort to process exchanges in a timely manner. Your exchange will be processed within 24 hours of us finishing the inspection of your return. Note processing and inspection times may take anywhere from 1-3 business days. Once it is inspected and approved, we will create your new order and ship it out to you as soon as possible. This will take the usual 2-5 business days shipping time from when you receive your shipping confirmation email. Please note that during the holiday season, returns and exchanges may take longer to process.

Return/Exchange Denial

Due to COVID-19 we have certain rules and regulations we must abide to for the safety of our customers. Therefore any signs of wear, smells, hairs, or stains will be denied for hygiene purposes. Products that arrive in our warehouse in unsellable condition will be sent back to the customer's address used at checkout. Note that if the denied return/exchange is sent back to Colombiana after initial denial, the parcel will then be disposed of unless the customer chooses to pay shipping costs to have the item sent back to them.

You can always contact us for any return question at support@zaggijeans.com.